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Terms and Conditions




Thank you for visiting Prime Doktor!

Please read and review the following Terms and Conditions carefully before using this website and its associated services.
By using our website, you agree to our Terms and Conditions. If you do not agree, please exit and disregard the information contained herein.
Prime Doktor reserves the right to change the Terms and Conditions, in whole or in part, at any time without prior notice to you. Accordingly, you should always review this page prior to using our services in order to ensure that you understand the terms for accessing our site and making your purchases.

Introductory Statements

Domicile and Applicable Laws

Prime Doktor is domiciled in the UK and subject to the local laws of the UK for all legal, organisational and financial aspects.

Medical Services

Prime Doktor are supplying prescription medicines always on the basis of a prescription written by a medical doctor registered in the UK or in the European Union. This consultation takes place with EU Progressive Consulting Clinics in Romania and the medicines are dispensed by a partner pharmacy Innox Trading Ltd who are based in the UK. Prime Doktor pass your order to registered doctors for review supported by the medical questionnaire which you confirm to have filled in truthfully. Prime Doktor cannot be held liable for the accuracy of the diagnosis, treatment or medication prescribed or the correct use of products supplied. You as the customer are responsible to use any product supplied in accordance with the prescription and the guidance of a personal doctor.

Regulated Service

The regulated service/activity provided is by EU Progressive Consulting Clinics with highly trained EU doctors. Prime Doktor acts as an introducer to this service connecting patient with prescriber and dispensing pharmacy. Medical consultations are under the care of EU Progressive Consulting clinics and are designed to their specification and criteria, all phone calls to patients will be made from EU Progressive Consulting if more information is required.

Pharmacy and Product Services

In the UK the product liability lays fully and solely with the manufacturer. The dispensing partner pharmacy take responsibility for ensuring that the correct product, in the correct amount and the correct strength is supplied to the correct patient. The dispensing partner pharmacy generally dispense branded original products; where the patent has expired, the respective generic brands are also offered; the dispensing pharmacy only sell pharmaceutical products that are manufactured by recognised quality brand names that are fully registered and licensed in the UK. All products ordered are dispensed by Prime Doktor's fully licensed partner pharmacy located in England, UK

Delivery Services

Products are shipped on behalf of and at the risk of the purchaser. Prime Doktor take no responsibility for compliance with importation requirements and regulations of the country of destination. This final responsibility remains with you, the customer. You also formally agree to hold Prime Doktor harmless from any legal action which might be brought against you in case of non-compliance with regulations and importation laws of the country of destination. All shipments are sent by registered mail or courier and need to be signed for by you or a fully authorised delegate who should be over 18 years of age. Prime Doktor is not responsible for losses, incorrect deliveries or product damage caused by improper handling of the shipping agent. According to European law, once products have been dispensed (delivered) by a pharmacy these products may not be returned to the pharmacy. Therefore, order cancellations or alterations after the order has been shipped cannot be accepted.
Prime Doktor offers a 24-hour courier services, subject to availability (**)

* Some items are ordered in and delivered to us via our suppliers usually within 24 hours, so please note next day delivery will be from the point the stock is received into our warehouse.

General Terms and Conditions

Use of Website

Unless specified otherwise, the use of this website is governed by these Terms and Conditions and by the Prime Doktor Privacy Policy. In using this website, you are prohibited from modifying, distributing, transmitting, reproducing, publishing, licensing, transferring, or selling any information, products or services obtained or viewed on this website. However, you may display, download, or print hard copies of any material contained on this website for your own personal, non-commercial use as long as you do not modify the content or delete any copyright, trademark, or other proprietary notice. Any other use of the information contained on this website is prohibited without our express written consent. Prime Doktor reserves the right to correct any inaccuracies or typographical errors in the information posted on this website, and shall have no liability for such errors. Information may be changed or updated without notice and prices and availability of goods and services are subject to change without notice.

Use of Information

This website provides information that, while useful, must not be used as a substitute for the advice of your own physician. Information available from this website is not intended to be used to diagnose any medical condition or disease. Always consult your doctor directly concerning any health problem, medical condition or disease, and before taking any new medication or changing the dosage of your current medications. Always carefully read the information provided by the manufacturer on the product packaging and first and foremost in the patient information leaflet provided with your medication.

By placing an order through the website, you as user affirm that:

  • You have no known allergies, sensitivities or intolerance to any products ordered
  • You have no known medical conditions predisposing to adverse reactions to any products ordered
  • You are not taking any concurrent medications with which the products ordered are likely to interact
  • You assume all responsibility for adverse outcomes which occur as a result of using the product(s) ordered
  • You are abiding by any local laws, country laws, customs regulations or drug enforcement laws
  • Neither this website nor any of Prime Doktor's employees assume any legal responsibility for any incorrect or misleading information and resulting using the product(s) ordered.
The website accepts no responsibility for any medical events or outcomes relating to the use of medications purchased from Prime Doktor.

Trademarks and Other Intellectual Property Rights

"Prime Doktor" is a registered trademark. All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code (content), including but not limited to the design, structure, selection, coordination, expression, 'look and feel' and arrangement of such content on this website is owned, controlled or licensed by or to Prime Doktor and is protected by copyright, patent and trademark laws, by various other intellectual property rights as well as by laws on unfair competition.

Except as expressly provided in these Terms and Conditions, no part of this website and no content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including 'mirroring') to any other computer, server, website or other medium for publication or distribution or for any commercial enterprise, without Prime Doktor's express prior written consent.

Indemnity

You hereby agree to indemnify and hold Prime Doktor, and our subsidiaries, affiliates, officers, directors, agents, co-branders, partners, and employees harmless from any claim or demand, including reasonable attorney's fees, made by any third party due to or arising out of your use of the content on this website, or any content you submit, post, or transmit through this website, your use of this website, your connection to this website, your violation of these Terms and Conditions or your violation of any rights of another.

Links and Software

Links from or to websites outside this website are meant for convenience only. Prime Doktor does not review, endorse, approve or control, and is not responsible for any sites linked from or to this website, the content of those sites, the third parties named therein, or their products or services.

Linking to any other site is at your sole risk and Prime Doktor will not be responsible or liable for any damages in connection with linking. Prime Doktor disclaims all warranties, express and implied as to the accuracy, validity and legality of any materials or information found on those sites. Links to downloadable software sites are for convenience only and Prime Doktor is not responsible or liable for any difficulties or consequences associated with downloading the software.

Availability of Website

This website is generally available to users twenty-four (24) hours per day, seven (7) days per week and three hundred and sixty-five (365) days per year. However, Prime Doktor retains the right to make the website unavailable at any time, for any reason, and for any length of time. By using this website you agree that Prime Doktor will not be liable for any damage arising out of or related to any such interruption, suspension, or termination and/or the services or products contained therein. Upon acceptance of these Terms and Conditions Prime Doktor authorizes you to view the content on the website solely for your personal use. The material on the website is intended solely for individuals enquiring about Prime Doktor's products or services.

Information Provided to Prime Doktor

Our collection and/or use of any information you provide while using or visiting this website is governed by the Prime Doktor's Privacy Policy and these Terms and Conditions. By using this website you grant Prime Doktor the rights contained therein. In using this website you may not upload, distribute, or otherwise publish on this website any information which may be viewed as obscene, defamatory, libellous, threatening, abusive, illegal, an invasion of privacy rights, or otherwise objectionable, or may constitute or encourage a violation of any law.

Except for all individually-identifiable private information collected from you and unless you have restricted the use of all information provided in accordance with the procedure stated in our Privacy Policy, all comments, remarks, suggestions, ideas or other information communicated will become the exclusive property of Prime Doktor and you grant to Prime Doktor a royalty-free, perpetual, irrevocable, world-wide, non-exclusive license to use or reproduce the same. Prime Doktor is free to copy, disclose, distribute or analyse any such information for any and all purposes and are in no way obligated to compensate you for any such information.

Prime Doktor is putting the highest emphasis into prevention of fraudulent activities and has to this purpose mandated professional third party services providers check your key personal information. You herewith formally acknowledge these checks and authorize us to confirm the accuracy of the information you have submitted against government-issued ID.

Disclaimer of Warranties

Prime Doktor provides content on this website as a service to you, the customer. This website cannot and does not contain information about all medical conditions. It may not contain all information that is applicable to your personal circumstances. The content is not intended for diagnosis and should not be used as a substitute for consultation with your physician. The content of this website, the website server that makes it available and the services and products Prime Doktor provides on this website are provided on an ‘as is' and ‘as available' basis without warranty of any kind, whether express, implied or statutory. Prime Doktor expressly disclaims liability for technical failures (including hardware or software failures) incomplete, scrambled or delayed computer transmissions, and/or technical inaccuracies as well as unauthorized access of user transmissions by third parties. Further Prime Doktor does not represent or warrant that no viruses or other contaminating or destructive properties will be transmitted, or that no damage will occur to your computer system. You have sole responsibility for adequate protection and backup of data and/or equipment and you have to take all precautions to scan for computer viruses or other destructive properties potentially occurring by your use of this website. You acknowledge that such use is at your sole risk, including responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with this website.

To the full extent not precluded by applicable law, Prime Doktor, their medical advisors, suppliers, consultants, directors and employees disclaim and exclude all warranties with respect to all content, be it express, implied or statutory. This disclaimer includes but is not limited to any and all warranties or merchantability, fitness for a particular purpose and non-infringement. Prime Doktor does not warrant the content to be accurate, complete or current. Prime Doktor also does not warrant that this website will operate without error, that defects will be corrected or that this website or the website server making it available are free of viruses or other harmful components, price and availability content, as well as other content contained in the website or accessible there from, is subject to change without notice.

You acknowledge and agree that Prime Doktor does not endorse the content of any site accessed via links or other means from this website and it is not responsible or liable for such content even though it may be unlawful, harassing, libellous, privacy invading, abusive, threatening, harmful, obscene, or otherwise objectionable, or that it infringes or may infringe the intellectual property or other rights of another person.

This website includes content provided by third parties and possibly you, the customer. Prime Doktor is a pure distributor of such content. Prime Doktor's editorial control of such content is the same as that of a distributor, library or newsstand. Prime Doktor's third party suppliers may express certain opinions or provide certain information and offers. Prime Doktor makes no warranties as to the completeness, accuracy, timeliness, or reliability of information or offers supplied by third parties. Prime Doktor does not guarantee or warrant the performance of any third party, including any such third party's conformance to any law, rule, regulation or policy.

Prime Doktor does not warrant that information, services and products contained in this website will satisfy your requirements or that they are free of errors or defects. Before using any product you should confirm any information of importance to you on the product packaging.

On information supplied to Prime Doktor you assume responsibility for its accuracy, appropriateness and legality. Prime Doktor makes no warranty or representation that this content is applicable or appropriate for use in other locations.

As partial consideration for your access to this website and use of its content, you agree that Prime Doktor is not liable to you in any manner whatsoever for decisions you may make or for your actions or non-actions in reliance upon the content. You also agree that the aggregate liability of Prime Doktor arising from or related to your use and access regardless of the form of action or claim (e.g. contract, warranty, tort, negligence, strict liability, professional malpractice, fraud or other bases for claims) is limited to the purchase price of any item you purchased from Prime Doktor in the applicable transaction. Prime Doktor shall not in any case be liable for any direct, indirect, special, incidental, consequential or punitive damages, even if Prime Doktor has been advised of the possibility of such damages. This is a comprehensive limitation of liability that applies to all losses and damages of any kind. If you are dissatisfied with this website or its content (including terms of use), your sole and exclusive remedy is to discontinue using this website. Because some jurisdictions do not allow the exclusion or limitation of liability for incidental or consequential damages, such limitation may not be applicable to you.

Agreement to Abide by All Applicable Laws

By using this website you agree to comply with any and all local, provincial, state, federal, or international laws, statutes, and regulations that relate in any manner to the use of this website and of any associated services or products contained thereon.

Relationship between Prime Doktor and Users

Prime Doktor and users of this website are independent contractors, and no agency, partnership, employment or other relationship is created or is intended to be created by the use of the website.

Governing Law and Jurisdiction

Prime Doktor is domiciled in the UK and subject to the local laws of the UK for all legal, organizational and financial aspects; however, by operating its pharmaceutical services out of the UK, Prime Doktor is subject to and fully complies with British rules and regulations for medications and all its products fulfil the quality standards set by the British health authorities.

You access this website and/or associated services of Prime Doktor at your own risk, and you remain responsible for complying with the laws of the jurisdiction within which you are located.

Consequences for Violations

Prime Doktor reserves the right to suspend or terminate your account if you violate these Terms and Conditions. If your violation causes harm to others, you agree to indemnify and hold Prime Doktor harmless from and against any and all loss, damage, or expense. If any dispute arises between us regarding this Agreement or your use of this website, it shall be resolved through good faith negotiations between the parties.

Entire Agreement

These Terms and Conditions and any terms incorporated or referred to herein constitute the entire agreement between Prime Doktor and you relating to your use of this website and the subject matter hereof, and supersede any prior understandings or agreements (whether electronic, oral or written) regarding the subject matter, and may not be amended or modified except in writing, or by Prime Doktor making such amendments or modifications in accordance with these Terms and Conditions.

Severability

If any part of these Terms and Conditions is deemed or determined to be unenforceable, then such part shall be eliminated or limited to the minimum extent necessary. The remainder of the Terms and Conditions, including any revised portion, shall remain and be in full force and effect. These Terms and Conditions are the entire agreement governing your use of this website.

Headings

The headings contained in these Terms and Conditions and in the Prime Doktor Privacy Policy are for reference only.

Force Majeure

Prime Doktor shall not be liable for any delay or failure in performance caused by circumstances beyond its reasonable control, including, without limitation, delays due to backorders of requested products, mail delays, customs delays or lost shipments. Prime Doktor shall not be responsible to notify the Customer in the event of such delays. The Customer shall be solely responsible to make other arrangements to purchase alternative products and any costs incurred in connection with such purchases.

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