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Prime Doktor, Complaints

Complaints & Feedback

We welcome any feedback you may have. To submit your feedback, send an email to support@primedoktor.com. We will get back to you within 24 hours.

If you would rather speak to one of our team members directly, call us on 0203 434 1631.

Complaints regarding the dispensing of your medicines

Please contact the Innox Trading Complaints Department.

35 Greenhey Place
East Gillibrands, Skelmersdale
Lancashire, WN8 9SA

Email: pharmacy@innox.co.uk

Phone: 01695 725 936

Complaints regarding the prescribing of your medicines

Please contact the Med Connections Ltd Complaints Department.

17-19 Harrogate Way
United Kingdom

Email: support@primedoktor.com

Phone: 0872 176 2206

Has your query still not been dealt with in a satisfying way?

If you have any queries or complaints in regards to your order, please contact us directly on the details listed above.
If you are still not satisfied with how you query or complaint has been managed you can contact our regulators below.

For escalated complaints regarding the dispensing of medicines, please contact GPhC:

General Pharmaceutical Council
25 Canada Square
London, E14 5LQ
Phone: 0203 713 8000